Start with the symptoms
Tell us what is going wrong.
You do not need to choose a platform or diagnose the technical cause. Describe the situation, the business impact and the environment as you understand it. We will identify the smallest sensible next step.
Something is currently failing or unstable
Include what is affected, when it started, whether the system is down, and any recent changes.
You are planning an improvement or new project
Explain what happens today, what should happen instead, and which systems or teams are involved.